Returns & Exchange
If you are not satisfied with your purchase, you may submit a return request for refund or exchange within 14 days of the product arrival.
To start a return, you should contact us at hoziusa@gmail.com, and describe the situation. We will send you instructions on how to process your return.
If you find any product to be defective, we will either send over a replacement or issue a refund for the product.
The following items are not eligible to be returned:
- Dog beds
- Gift cards
- Sale items
- Used items
- Items without tags
- International orders
Items sent back to us without requesting will not be accepted, and rejected items will be sent back to the original shipping address at the customer’s expense.
Hozi reserves the right to reject any returned product that does not comply with our return policy.
A $15 + 5% restock and shipping fee will be charged for returning your orders.
Return Conditions
To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to include a printed order confirmation.
If the hang tags are detached from the product, exchanges or returns will not be processed.
Sale items or gift cards are non-refundable.
Refund Process
Once the return has been delivered, please allow up to 14 business days, so our team can process the return.
When the items have been inspected and approved, Hozi will issue a refund to your original payment method.
Refunds will be reflected within 2 - 4 business days of being issued.
However, your financial institution may require additional days to process your refund.
Cancelations
Please email us to cancel your order. A $8 restock and admin fee will be charged for canceling your orders.
Defective Items
Please inspect your order carefully before using it. Please contact us immediately if the item is defective, damaged or if you received the wrong items. We will work on the issue ASAP. Any damages made by chewing will not be considered as defected.
Please note that our items are all handmade. a small deviation in length of 1 inch or 3 cm is considered acceptable and will not be considered as defective.